Frequently Asked Questions

MyPetAid is a 24/7 pet health guidance service you access by phone. Any time your dog or cat shows worrying symptoms — day or night, weekends or holidays — you simply call our number and a pet health expert helps you assess the situation and decide what to do.

It's as simple as three steps:

1. Call our number — any time, any day, including holidays.
2. Describe what's happening with your pet — our system listens and assesses.
3. Get a clear answer in under 2 minutes — what to do, whether to wait, or which vet to go to right now.

No app. No password. No waiting room. Just call. 🐾

No app needed. No password to remember. You just save our phone number in your contacts and call whenever you need us. That's it.

We designed MyPetAid specifically so that it's accessible for everyone — no technology experience required.

MyPetAid is available 24 hours a day, 7 days a week — including weekends, holidays, and nights.

Whether it's 3am on Christmas morning or a Sunday evening, you can always reach us. Your pet's health doesn't follow a schedule, and neither do we. 🐾

The Vet Locator is included in all MyPetAid plans. During your call, if your pet needs in-person care, just tell us your ZIP code and we'll instantly find the nearest open veterinary clinic and give you their address and phone number — right there on the call.

No Googling at midnight. No stress. Just clear directions when your pet needs help. 📍

No — and we never want it to. Your regular veterinarian is irreplaceable and essential for your pet's health.

MyPetAid is the bridge between your worry at 2am and your vet's office opening at 9am. We help you decide: "Can this wait until morning, or does my pet need urgent care right now?"

Think of us as your first call — your vet is always the final word.

MyPetAid currently covers dogs and cats. We specialize in these two species to provide the most accurate and helpful guidance possible.

If you have both a dog and a cat, our Plus (2 pets) and Family (unlimited pets) plans have you covered. 🐶🐱

Our goal is to provide clear, helpful guidance in under 2 minutes from the moment you call. We know that when you're worried about your pet, every second matters — so we don't make you wait.

We offer 3 simple plans — all with a 7-day free trial:

🐾 Basic — $9.97/month or $97/year
1 pet · 15 calls/month · Vet Locator · Email support within 24h

⭐ Plus — $19.97/month or $197/year
2 pets · Unlimited calls · Priority Vet Locator · Monthly health summary · Email support within 8h

👨‍👩‍👧 Family — $24.97/month or $247/year
Unlimited pets · Unlimited calls · Priority Vet Locator · Monthly health summary · Priority human support within 2h

All plans include a 7-day free trial and a 30-day money-back guarantee.

When you sign up, you get full access to your plan for 7 days at no charge. Your card is saved but not charged during the trial.

After 7 days, your subscription begins automatically. If you decide MyPetAid isn't right for you, simply cancel before the 7 days are up — you won't be charged a single cent.

Yes! When you choose an annual plan, you save approximately 18–19% compared to paying monthly:

• Basic: $97/year — saves you $22.64 per year
• Plus: $197/year — saves you $42.64 per year
• Family: $247/year — saves you $52.64 per year

Annual plans are billed once per year and include the same 7-day free trial.

Yes. We offer a 30-day money-back guarantee — no questions asked. If you're not completely satisfied within the first 30 days, contact us and we'll refund your payment in full.

We stand behind our service completely. Your peace of mind is our priority. 💛

Cancelling is simple and can be done in two ways:

By phone: Call our support line and ask to cancel — takes 2 minutes.
By email: Email [email protected] with your request.

There is no cancellation fee. If you cancel during your free trial, you won't be charged. If you cancel after your trial, your access continues until the end of the billing period.

Yes! You can upgrade or downgrade your plan at any time. Just call us or email [email protected] and we'll make the change right away.

If you upgrade, the new plan takes effect immediately. If you downgrade, the change takes effect at the start of your next billing cycle.

We accept all major credit and debit cards: Visa, Mastercard, American Express, and Discover. We also accept Apple Pay and Google Pay for easy mobile checkout.

All payments are processed securely through Stripe — one of the world's most trusted payment platforms. 🔒

Your free trial starts on the day you sign up. Your first charge happens on day 8 (the day after your trial ends), and then on the same date every month (or every year for annual plans).

You'll receive an email receipt for every charge. The charge will appear on your statement as MYPETAID.

If a payment doesn't go through, we'll send you an email right away with a link to update your payment information. We'll retry the charge for up to 7 days.

During this time, your access to MyPetAid continues uninterrupted. If the payment isn't resolved after 7 days, your account will be paused — but you can reactivate at any time by updating your card.

You can ask us about anything related to your pet's health and wellbeing, including:

• Symptoms — "My dog is limping, should I be worried?"
• Food concerns — "My cat just ate a piece of chocolate — what do I do?"
• Behavior changes — "My dog hasn't eaten in two days — is that normal?"
• Medication questions — "Can I give my dog Benadryl?"
• Emergency triage — "My pet is breathing strangely — do I need to go to the ER?"
• General care — "How often should I bathe my cat?"

No question is too small. We're here to help you feel confident about your pet's care. 🐾

No. MyPetAid provides general guidance and triage support only — we do not diagnose conditions or prescribe medications.

For any diagnosis or prescription, you'll need to see a licensed veterinarian in person. What we do is help you understand the situation and decide whether your pet needs urgent care or can wait for a regular appointment.

Included in the Plus and Family plans, the monthly health summary is an email we send once a month with:

• Seasonal pet health tips for dogs and cats
• Common symptoms to watch for based on your pet's species and age
• Reminders for routine care (vaccines, dental, flea prevention)
• A personalized note from the MyPetAid team 🐾

It's our way of helping you stay proactive about your pet's health — not just reactive.

Call MyPetAid immediately. This is exactly the situation we're here for.

When you call, tell us:
• What your pet ate and approximately how much
• Your pet's weight
• When it happened

We'll help you assess whether it's an emergency and guide you on exactly what to do next.

Absolutely — and we especially love supporting owners of senior pets. Senior dogs (7+ years) and cats (10+ years) are more prone to sudden health changes, and having someone to call at any hour is invaluable.

We can help you recognize early warning signs of common senior pet conditions like arthritis, kidney disease, heart problems, and cognitive changes — so you can act quickly when it matters. 🐾❤️

The more you can share, the better we can help. If possible, have ready:

• Pet's name, species, breed, and age
• Approximate weight
• Current symptoms — what you noticed and when it started
• Recent changes — new food, medications, activities
• Your ZIP code — in case we need to locate a vet for you

Don't worry if you don't have all of this — just call and we'll guide you through it.

Yes! On the Plus plan you can have up to 2 pets registered, and on the Family plan there's no limit. You can ask about any of your registered pets on any call — no restrictions.

You can reach us in three ways:

📞 By phone: (770) 404-7714
Available 24/7 for pet health guidance. For billing and account questions, available Monday–Friday 9am–7pm EST.

📧 By email: [email protected]
We respond within 4 business hours on weekdays.

🌐 Online: mypetaid.com/contact

We're a small, caring team — every message is read personally. 💛

Simply email us at [email protected] with the changes you'd like to make — your pet's name, breed, age, or your own contact information — and we'll update your account within one business day.

We're also happy to help over the phone if you prefer.

Yes! If you're traveling or know you won't need the service for a period of time, we can pause your account for up to 30 days at no charge.

Just call us or email [email protected] at least 24 hours before your next billing date and we'll take care of it. Your account reactivates automatically when the pause period ends.

Go to an emergency vet immediately if your pet shows any of these signs:

🚨 Difficulty breathing or choking
🚨 Seizures or sudden collapse
🚨 Pale, white, or blue gums
🚨 Severe uncontrolled bleeding
🚨 Suspected poisoning with severe symptoms
🚨 Bloated, hard, distended stomach (dogs)
🚨 Unable to walk, stand, or move
🚨 Loss of consciousness

In these situations, every second counts. Go to the nearest emergency vet first — you can call us on the way if you need help finding one. 📍

Call MyPetAid and tell us your ZIP code — we'll find the nearest open emergency veterinary clinic for you instantly and give you their address and phone number.

You don't need to search Google or scroll through lists when you're panicking. We handle it for you in seconds. 📍🐾

After your call, we recommend:

1. Follow the guidance provided — whether that's monitoring your pet at home, calling your vet in the morning, or going to the ER now.
2. Write down what you noticed — symptoms, timing, what your pet ate or did — so you can share it with your vet.
3. Call us again if symptoms worsen or you have more questions — we're here 24/7.

We genuinely care about how your pet is doing. Feel free to call back anytime for an update or follow-up question. 🐾💛