At MyPetAid, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. Please read this policy carefully.
1. Information We Collect
Information You Provide
When you sign up for MyPetAid or use our services, we may collect:
- Your name and email address
- Your phone number
- Your pet's name(s), species, and basic health information you share during calls
- Billing information (processed securely by Stripe — we do not store credit card numbers)
- Your ZIP code (used to locate nearby veterinary clinics)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or source
- Device type (desktop, mobile, tablet)
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our pet health guidance service
- Process your subscription and payments
- Send you onboarding emails and service communications
- Personalize your experience (e.g., using your pet's name in communications)
- Locate nearby veterinary clinics when requested
- Respond to your questions and support requests
- Send you monthly health tips and service updates (you may opt out at any time)
3. How We Share Your Information
We may share your information only in the following limited circumstances:
- Service providers: We use trusted third-party services (such as Stripe for payments and GoHighLevel for CRM) that are contractually required to protect your data
- Legal requirements: We may disclose information if required by law or to protect the safety of our users
- Business transfers: In the event of a merger or acquisition, your information may be transferred to the new entity
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure payment processing through Stripe (PCI-DSS compliant)
- Limited access to personal data by authorized personnel only
- Regular security reviews of our systems
5. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal requirements)
- Opt out of marketing emails at any time by clicking "Unsubscribe" or contacting us
- Cancel your subscription at any time by calling (770) 404-7714 or emailing [email protected]
To exercise any of these rights, please contact us at [email protected].
6. Cookies
Our website uses cookies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. Note that disabling cookies may affect some website functionality.
7. Children's Privacy
MyPetAid is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Medical Disclaimer
9. Phone Communications and A2P Policy
Voice Calls
MyPetAid provides a 24/7 pet health guidance service accessible via phone call. By subscribing to MyPetAid, you consent to receive inbound and outbound calls related to your subscription and service usage at the phone number you provide.
SMS / Text Messages
MyPetAid does not send unsolicited SMS or text marketing messages. We do not use your phone number for SMS marketing campaigns. Any transactional SMS messages (such as subscription confirmations) are sent only with your explicit consent.
Opt-Out
You may opt out of any phone communications at any time by contacting us at [email protected] or calling (770) 404-7714. Note that opting out of communications may affect your ability to use the MyPetAid service.
No Sharing of Phone Numbers
We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely to provide the MyPetAid service.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
- 📧 Email: [email protected]
- 📞 Phone: (770) 404-7714
- 🌐 Website: mypetaid.com